Social Media Manager

Senior Social Media Manager talent pool in London, focused on community issues handled in public without making them worse. Employer assignments use this pool when they need a Social Media Manager in London, United Kingdom, who is accountable for community issues handled in public without making them worse. The useful week is spent replying where a reply helps, hiding or escalating abuse, and recording what you promised, with mistakes corrected in the open rather than buried. Responsibilities - Review the reply standard for a tone that matches the situation and correct it before anyone else relies on it. - Keep a single current escalation, and archive the older copy once you have dealt with a threat or a safety issue. - Ask the community lead to challenge the promise log, especially around the something you said you would do. - Write the assumption behind the correction in two or three plain sentences, and mention a factual mistake in a post. - Compare this week's moderation note with the previous one and explain the why a comment was removed. - Stop and rework the handover if you find a thread still open. Requirements - Roughly 5 to 8 years of moderating and replying in public channels that matches this social media manager profile, or a shorter record with the same kind of finished work. - Practical skill with moderation tools and a reply standard in social media manager work, not a certificate alone. - Able to explain what must be escalated rather than answered to a colleague who was not in the room. - Careful with deleting criticism just because it is awkward; this is checked in review of social media manager work. - For the social media manager brief in London, use the working language of that assignment in United Kingdom. Nice to have - Reply standards is useful on social media manager assignments in London, and it is not required. - People who have already done moderation notes can start this social media manager brief with less coaching. - Correction posts is a plus for social media manager work based in London. Skills content planning, community management, editorial judgement, approvals, moderation, written English, channel operations, crisis handoff Working conditions This is an on-site social media manager listing in London, United Kingdom. Work happens at the assignment's premises. The usual week is Monday to Friday, on UK time. The work can be remote. Some community issues arrive outside the office day and need a named cover. Location The hiring base for this social media manager listing is London, United Kingdom. English is the working language for this London brief. Qualified people are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by applicable law. This is a talent-pool listing. Your profile will be reviewed and matched to employer openings that fit; submitting an application does not guarantee an interview or placement.