Hireovo · Customer Support
Customer Support Specialist
Dublin, Ireland · FULL TIME
About the role
Mid-level Customer Support Specialist talent pool in Dublin, focused on cases that need investigation, not a script.
This talent-pool listing is for a mid-level Customer Support Specialist based in Dublin, Ireland. Day to day, the focus is cases that need investigation, not a script. A typical stretch of time is spent reproducing the issue, checking logs or account history, and writing a fix the customer can follow.
Responsibilities
- Own the repro note so the customer and the product owner of the fault can see the steps that skip a detail without a separate explanation.
- Every day, bring the account history up to date and resolve an earlier promise before the next cycle.
- Write the workaround in plain language and mention a step the customer cannot do in the same note.
- If the bug brief stalls, say so the same day and state what you already did about a fault with no impact statement.
- Keep the follow-up schedule in the shared tracker, not in a personal folder.
- Treat the resolution note as finished only after you have checked a case marked fixed while it is not.
Requirements
- Roughly 2 to 5 years of investigating customer issues past the first reply that matches this customer support specialist profile, or a shorter record with the same kind of finished work.
- Practical skill with tickets, account tools, and written repro steps in customer support specialist work, not a certificate alone.
- Able to explain the difference between a workaround and a fix to a colleague who was not in the room.
- Careful with closing a bug report without impact; this is checked in review of customer support specialist work.
- For the customer support specialist brief in Dublin, use the working language of that assignment in Ireland.
Nice to have
- Reproduction notes is useful on customer support specialist assignments in Dublin, and it is not required.
- People who have already done workarounds can start this customer support specialist brief with less coaching.
- Bug briefs is a plus for customer support specialist work based in Dublin.
Skills
investigation, ticket search, repro steps, written English, workaround design, trend notes, help-content feedback, backlog management
Working conditions
This is an on-site customer support specialist listing in Dublin, Ireland. Work happens at the assignment's premises. The usual week is Monday to Friday, on Ireland time. The work is mostly desk-based and may include a published support window outside a standard office morning.
Location
The hiring base for this customer support specialist listing is Dublin, Ireland. English is the working language for this Dublin brief.
Qualified people are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by applicable law.
This is a talent-pool listing. Your profile will be reviewed and matched to employer openings that fit; submitting an application does not guarantee an interview or placement.
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