Hireovo · Customer Support
Customer Success Associate
Kuala Lumpur, Malaysia · Remote · FULL TIME
About the role
Mid-level Customer Success Associate talent pool in Kuala Lumpur, focused on a book of customers another associate can cover.
Profiles in this pool are matched to Customer Success Associate assignments with a hiring base in Kuala Lumpur, Malaysia. The emphasis is a book of customers another associate can cover. Day to day that means keeping notes current, naming the next date, and leaving a cover brief.
Responsibilities
- Brief the associate covering your book on the account brief and state how you checked the next committed date.
- Accept the handed-over note standard only when the note covering a note that says only 'good call' is attached.
- Turn a vague request into one concrete cover pack before work starts, and list the what not to promise.
- Protect time every week for the open-ask list so you are not still dealing with a customer waiting on you in the last hour.
- Leave the template library so the next person knows what to watch regarding an outreach that does not match the segment.
- Close open questions on the handover call instead of parking them, and record the decision on the accounts the cover does not know.
Requirements
- Roughly 2 to 5 years of keeping customer records coverable by a colleague that matches this customer success associate profile, or a shorter record with the same kind of finished work.
- Practical skill with CRM hygiene and written account briefs in customer success associate work, not a certificate alone.
- Able to explain what the cover must not promise to a colleague who was not in the room.
- Careful with notes that say only that the call was good; this is checked in review of customer success associate work.
- For the customer success associate brief in Kuala Lumpur, use the working language of that assignment in Malaysia.
Nice to have
- Account briefs is useful on customer success associate assignments in Kuala Lumpur, and it is not required.
- People who have already done cover packs can start this customer success associate brief with less coaching.
- CRM hygiene is a plus for customer success associate work based in Kuala Lumpur.
Skills
CRM notes, onboarding checklists, customer communication, usage reading, meeting agendas, risk notes, written English, handover briefs
Working conditions
This customer success associate listing is remote. The hiring base is Kuala Lumpur, Malaysia, and candidates are expected to reside in Malaysia and overlap main business hours on Malaysia Time. A quiet room, a reliable connection, and a computer that can run the tools named above are the home-office basics. The work is desk-based with scheduled customer calls. Some calls follow the customer's hours.
Location
The hiring base for this customer success associate listing is Kuala Lumpur, Malaysia. English is widely used for professional work in Kuala Lumpur; Bahasa Malaysia appears in local administration.
Qualified people are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by applicable law.
This is a talent-pool listing. Your profile will be reviewed and matched to employer openings that fit; submitting an application does not guarantee an interview or placement.
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