Customer Service Representative

Junior Customer Service Representative talent pool in Manila. Experience required: 0 to 2 years. This talent-pool listing is for a junior Customer Service Representative based in Manila, Philippines. Day to day, the focus is first-contact cases closed with the right information. A typical stretch of time is spent reading the customer's words, checking the account, and answering only what you can verify. Responsibilities - Own the case notes so the customer can see a promise that was not written down without a separate explanation. - Every day, bring the account check up to date and resolve an answer given from memory before the next cycle. - Write the macro review in plain language and mention a template that does not fit the case in the same note. - If the escalation note stalls, say so the same day and state what you already did about an escalation with no summary. - Keep the queue hygiene in the shared tracker, not in a personal folder. - Treat the closing checklist as finished only after you have checked a case closed while the customer is still blocked. Requirements - 0 to 2 years of experience in handling customer cases in writing or by phone is required for this customer service representative profile. A short record of finished work is enough. - Practical skill with a ticketing system and the knowledge base in customer service representative work, not a certificate alone. - Able to explain what you can and cannot promise to a colleague who was not in the room. - Careful with answers that were not checked against the account; this is checked in review of customer service representative work. - For the customer service representative brief in Manila, use the working language of that assignment in Philippines. Nice to have - Clear case notes is useful on customer service representative assignments in Manila, and it is not required. - People who have already done phone or chat work can start this customer service representative brief with less coaching. - Knowledge-base use is a plus for customer service representative work based in Manila. Skills ticketing, written English, knowledge-base use, case notes, phone or chat etiquette, policy adherence, escalation, queue hygiene Working conditions This is an on-site customer service representative listing in Manila, Philippines. Work happens at the assignment's premises. The usual week is Monday to Friday, on Philippine Time. Hours can include evenings or weekends. The pattern is set on the assignment and may be a shift. Location The hiring base for this customer service representative listing is Manila, Philippines. English is widely used for business process work in Manila. Qualified people are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by applicable law. This is a talent-pool listing. Your profile will be reviewed and matched to employer openings that fit; submitting an application does not guarantee an interview or placement.