Hireovo · Customer Support
Customer Service Representative
Bengaluru, India · PART TIME
About the role
Junior Customer Service Representative talent pool in Bengaluru. Experience required: 0 to 2 years.
Employer assignments use this pool when they need a Customer Service Representative in Bengaluru, India, who is accountable for accuracy and tone on difficult cases. The useful week is spent slowing down on an angry case, sticking to the policy, and asking for help before inventing an exception, with mistakes corrected in the open rather than buried.
Responsibilities
- Review the tone review for a reply that argues and correct it before anyone else relies on it.
- Keep a single current policy check, and archive the older copy once you have dealt with an exception you are not allowed to make.
- Ask the team lead to challenge the call-back note, especially around a time you did not keep.
- Write the assumption behind the complaint log in two or three plain sentences, and mention a complaint with no next step.
- Compare this day's quality sample with the previous one and explain a case that missed the point.
- Stop and rework the coaching note if you find a habit to change.
Requirements
- 0 to 2 years of experience in serving customers within a written policy is required for this customer service representative profile. A short record of finished work is enough.
- Practical skill with tickets, macros, and a knowledge base in customer service representative work, not a certificate alone.
- Able to explain when to stop and ask a lead to a colleague who was not in the room.
- Careful with exceptions made to end a call; this is checked in review of customer service representative work.
- For the customer service representative brief in Bengaluru, use the working language of that assignment in India.
Nice to have
- Difficult-conversation practice is useful on customer service representative assignments in Bengaluru, and it is not required.
- People who have already done quality sampling can start this customer service representative brief with less coaching.
- Policy knowledge is a plus for customer service representative work based in Bengaluru.
Skills
ticketing, written English, knowledge-base use, case notes, phone or chat etiquette, policy adherence, escalation, queue hygiene
Working conditions
This is an on-site customer service representative listing in Bengaluru, India. Work happens at the assignment's premises. The usual week is Monday to Friday, on India Standard Time. Hours can include evenings or weekends. The pattern is set on the assignment and may be a shift.
Location
The hiring base for this customer service representative listing is Bengaluru, India. English is the usual language for technical and business writing in Bengaluru.
Qualified people are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by applicable law.
This is a talent-pool listing. Your profile will be reviewed and matched to employer openings that fit; submitting an application does not guarantee an interview or placement.
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