Customer Service Representative

Junior Customer Service Representative talent pool in Austin. Experience required: 0 to 2 years. Profiles in this pool are matched to Customer Service Representative assignments with a hiring base in Austin, United States. The emphasis is a queue the next person can trust. Day to day that means tagging cases, writing the status, and handing over anything that will breach a response time. Responsibilities - Brief the next representative on the queue on the tagging standard and state how you checked a case with the wrong topic. - Accept the handed-over status line only when the note covering a status that says only 'pending' is attached. - Turn a vague request into one concrete handover list before work starts, and list a case about to breach. - Protect time every day for the known-issue note so you are not still dealing with a problem many customers are hitting in the last hour. - Leave the shift log so the next person knows what to watch regarding the tool outages. - Close open questions on the open-promise list instead of parking them, and record the decision on a call-back that is due. Requirements - 0 to 2 years of experience in keeping a support queue understandable is required for this customer service representative profile. A short record of finished work is enough. - Practical skill with a ticketing system in customer service representative work, not a certificate alone. - Able to explain which open case needs the next person first to a colleague who was not in the room. - Careful with notes that only say 'called customer'; this is checked in review of customer service representative work. - For the customer service representative brief in Austin, use the working language of that assignment in United States. Nice to have - Queue tagging is useful on customer service representative assignments in Austin, and it is not required. - People who have already done handover lists can start this customer service representative brief with less coaching. - Known-issue notes is a plus for customer service representative work based in Austin. Skills ticketing, written English, knowledge-base use, case notes, phone or chat etiquette, policy adherence, escalation, queue hygiene Working conditions This customer service representative listing is remote. The hiring base is Austin, United States, and candidates are expected to reside in United States and overlap main business hours on Central Time. A quiet room, a reliable connection, and a computer that can run the tools named above are the home-office basics. Hours can include evenings or weekends. The pattern is set on the assignment and may be a shift. Location The hiring base for this customer service representative listing is Austin, United States. English is the working language for this Austin brief. Qualified people are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by applicable law. This is a talent-pool listing. Your profile will be reviewed and matched to employer openings that fit; submitting an application does not guarantee an interview or placement.