Hireovo · Social Media
Community Manager
Sydney, Australia · Remote · FULL TIME
About the role
Mid-level Community Manager talent pool in Sydney, focused on community knowledge that does not sit in one person's head.
Profiles in this pool are matched to Community Manager assignments with a hiring base in Sydney, Australia. The emphasis is community knowledge that does not sit in one person's head. Day to day that means writing the FAQ from real questions, naming rituals, and handing over open threads.
Responsibilities
- Brief the next community manager on the FAQ draft and state how you checked an answer taken from a real thread.
- Accept the handed-over ritual calendar only when the note covering a regular event is attached.
- Turn a vague request into one concrete open-thread list before work starts, and list a conversation that needs a reply.
- Protect time every week for the member note so you are not still dealing with a sensitive history the cover must know in the last hour.
- Leave the tool map so the next person knows what to watch regarding the where reports are filed.
- Close open questions on the handover instead of parking them, and record the decision on the first thread to read.
Requirements
- Roughly 3 to 6 years of leaving a community another manager can host that matches this community manager profile, or a shorter record with the same kind of finished work.
- Practical skill with an FAQ and an open-thread list in community manager work, not a certificate alone.
- Able to explain sensitive history the cover must know to a colleague who was not in the room.
- Careful with FAQs written from guesses; this is checked in review of community manager work.
- For the community manager brief in Sydney, use the working language of that assignment in Australia.
Nice to have
- FAQs from real questions is useful on community manager assignments in Sydney, and it is not required.
- People who have already done ritual calendars can start this community manager brief with less coaching.
- Open-thread lists is a plus for community manager work based in Sydney.
Skills
community facilitation, moderation, written replies, escalation, FAQ writing, event rhythms, conflict handling, confidentiality
Working conditions
This community manager listing is remote. The hiring base is Sydney, Australia, and candidates are expected to reside in Australia and overlap main business hours on Australian Eastern Time. A quiet room, a reliable connection, and a computer that can run the tools named above are the home-office basics. The work can be remote and sometimes needs evening cover when the community is active.
Location
The hiring base for this community manager listing is Sydney, Australia. English is the working language for this Sydney brief.
Qualified people are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by applicable law.
This is a talent-pool listing. Your profile will be reviewed and matched to employer openings that fit; submitting an application does not guarantee an interview or placement.
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