Community Manager

Mid-level Community Manager talent pool in Mumbai, focused on a community that gets useful answers, not only broadcasts. This talent-pool listing is for a mid-level Community Manager based in Mumbai, India. Day to day, the focus is a community that gets useful answers, not only broadcasts. A typical stretch of time is spent reading what members asked, answering or routing the question, and noting a repeated gap. Responsibilities - Own the question log so the members and the product or service owner can see a question with no answer or route without a separate explanation. - Every week, bring the answer up to date and resolve a reply that was checked before the next cycle. - Write the gap note in plain language and mention a question many people ask in the same note. - If the welcome stalls, say so the same day and state what you already did about the how a new member finds the rules. - Keep the rule reminder in the shared tracker, not in a personal folder. - Treat the weekly themes as finished only after you have checked the what the community talked about. Requirements - Roughly 3 to 6 years of running a member or customer community that matches this community manager profile, or a shorter record with the same kind of finished work. - Practical skill with a community tool and a question log in community manager work, not a certificate alone. - Able to explain a question you cannot answer yourself to a colleague who was not in the room. - Careful with broadcasts that ignore what members asked; this is checked in review of community manager work. - For the community manager brief in Mumbai, use the working language of that assignment in India. Nice to have - Question logs is useful on community manager assignments in Mumbai, and it is not required. - People who have already done welcome paths can start this community manager brief with less coaching. - Repeated-gap notes is a plus for community manager work based in Mumbai. Skills community facilitation, moderation, written replies, escalation, FAQ writing, event rhythms, conflict handling, confidentiality Working conditions This is an on-site community manager listing in Mumbai, India. Work happens at the assignment's premises. The usual week is Monday to Friday, on India Standard Time. The work can be remote and sometimes needs evening cover when the community is active. Location The hiring base for this community manager listing is Mumbai, India. English is widely used for business writing in Mumbai, alongside local languages. Qualified people are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by applicable law. This is a talent-pool listing. Your profile will be reviewed and matched to employer openings that fit; submitting an application does not guarantee an interview or placement.